"Buying the gnome" approach to solve production issues

There is a well-known term at Google called "buying the gnome," which means "sometimes it's easier to manually change the data or other aspects of objective reality rather than adapt software to support edge cases."

The legend says it's related to Google's early-days Froogle shopping search service. The service returned a garden gnome search result as a high-ranking item for "running shoes" just because the gnome was wearing running shoes. After some vain debugging and fixing attempts, someone found out that this particular gnome was a single eBay listing item.

The most effective solution was simply to buy this gnome.

I see this as a quintessential example of "getting things done."

Source: https://sre.google/workbook/eliminating-toil/